Refund Policy: 14-Day Barrier Promise

Seller: Blumo Biotech Sdn Bhd (202501020423 / 1621836-W), No. 3 Jalan Anggerik 2/5, Taman Anggerik, 81200 Johor Bahru. Contact: admin@zeitschild.my · WhatsApp +60 11-1080 1055

• Who: the parent or guardian who placed the order, as a first-time buyer of The 14-Day Calm Skin Reset for Kids (Active Relief Serum (AR) + Barrier Repair Cream (BR)), or of Active Relief Serum (AR) or Barrier Repair Cream (BR) bought on its own. A first-time buyer means a name, delivery address and phone number not used in a previous order.
• Window: claim within 14 days of delivery (GDex delivered date).
• How: follow your child's protocol, and take photos of your child's treated area on day 1, day 3, day 10 and day 14. WhatsApp or email us your order number and reason, with the 4 photos. The issue must have been raised with our consultant during your check-ins within the 14 days.
• Return: send products back (opened is fine) to the address we give. You pay return shipping.
• Refund: full product price refunded to your original payment method within 7 working days of receiving the return. Delivery fees and return postage are not refunded. Upsell items follow the standard policy below.
• Standard policy (other items): unopened items within 7 days of delivery; damaged/wrong items replaced free – report within 3 days with a video.
• Delivery: free in West Malaysia; +RM15 Sabah & Sarawak; +RM25 Labuan & Singapore (shown at checkout).
• If your child's skin worsens or reacts (redness, lasting stinging, rash): stop use and see your child's doctor right away. Don't keep using it to take photos. Tell us within 14 days of delivery, and a reaction still qualifies for the refund without the day 1 to day 14 photos.
• Your statutory rights: this policy does not affect your rights under the Consumer Protection Act 1999.